PROBLEM	REMEDY
Paper jams in the document feeder	Check for foreign objects (staples, paper clips, post-it notes) in the feeder entrance and  exit. Card stock or lightweight originals cannot be used in the document feeders
Paper jams in the duplexing tray	Check for jams under the large paper tray. Check for excessive paper curl (paper may be moist-common during summer). Try fresh paper.
Paper is jamming in the fuser (or exit)	Check for paper or other obstructions in the paper path.
Paper is jamming in the finisher	Open finisher and look for paper. Look into the ends of any sorter bins or trays for paper.
Paper jams in the cassette or drawer	Make sure paper is loaded correctly and not over-filled Check to see if the side guides are too tight—ensure they are adjusted to the correct paper size. If applicable, check that the cassette or drawer paper size dial is set to the correct size.
The paper jam cannot be located	Check area LCD is indicating. Check behing larger paper feeder. Check under drum area. Reset the unit by turning it off, unplug the finisher and machine, then plug all back in and turn on.
Error code showing	Reset the unit by turning it off, unplug the finisher and machine, then plug all back in and turn on.
Poor image quality	Make sure your toner is not low. Check your PCU status. Make sure the glass is clean. Use fresh, quality paper. Adjust light/dark image setting.

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